www.Creality*d.shop has scam alerts and want a refund

GetHuman-babertim's customer service issue with Direct Express from January 2019

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This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-babertim's own words
Ordered a *D printer from www.Creality*D.shop. Site said *-* day processing and tomorrow it will be a week. After trying to get in touch with them with no success I starting doing some research which I should have done first. The research I did showed the the site has scam alerts on reddit and other places. I talked to a person from the Creality official site and he told me it was a fake official store and to get a refund so now I'm trying to get a refund and hope you can help.
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Direct Express

Customer service issue
Reported by GetHuman-babertim
Jan 9th, 2019 - a mon ago
I have an issue with Direct Express too
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Seen by 4 customers so far
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GetHuman-babertim started working on this issue
Jan 9th 1:57pm