Direct Express Customer Service Issues

While receiving medical care at Glenn Medical Center, I faced various health issues and challenges due to an eviction. The hospital assisted me in finding temporary housing in Sacramento through a Board & Care home. Upon arrival, I was supported with meals, necessities, and transportation, but encountered a concerning situation with my bank card. The staff decided to hold onto my card for future expenses and prescribed medications. However, when I checked my balance, a significant amount of money was missing without my consent. I immediately tried to resolve this issue by contacting the relevant parties with little success. I am now in a difficult situation, lacking funds for essentials like food and medication. If anyone can offer assistance, please reach out to me at {redacted} or via email at [redacted] Your prompt help would be greatly appreciated.

I have been repeatedly disconnected by Direct Express when trying to report a fraudulent charge on my credit card from December 6th. A $9.99 cash purchase was made without my knowledge, and I need assistance in tracking down the perpetrator and tracing where the money was used. I also would like to understand if it is possible to pursue legal action against the individual responsible. I kindly request a return call at [redacted]. Thank you for your help.

I am currently disabled and unable to walk due to knee surgery. I had informed you to cancel my card but found it in my wallet later at Walmart. Unfortunately, you have deactivated my card and are requiring me to visit the social security office, which I cannot do due to my condition. My doctor has advised against walking for a few months, so going to the office is impossible. I am in a difficult situation as my money is now inaccessible, and I fear eviction. Please consider reactivating my card or issuing a new one without me having to visit the office. Cancelling the card without my explicit instruction has caused significant inconvenience. Kindly assist me promptly. Thank you.

I have been trying to contact US Direct Express to request a replacement card as mine got lost during a move four months ago. Despite multiple attempts at different times every day, I haven't had any success. Unfortunately, I didn't note down my card number, so I can't provide it to the automated system. Even though I had set up an online account before misplacing my card, I'm unable to access it now. This situation has forced me to borrow money from my mother, but she can no longer help. I would appreciate any assistance you can offer. You can reach me at [redacted] or respond via email at [redacted] Thank you in advance for your support. Jason R. Mochmer.

I kindly request to update my email address. Unfortunately, the system does not offer a hold option for the next representative, and the website does not allow changing the email online, which is concerning regarding privacy. Information such as card number, name on account, last four digits of SSN, address, and birthdate should not be displayed publicly. The phone number provided on the card immediately disconnects the call rather than placing it on hold, making it impossible to address the issue. The website lacks the functionality to update the email address in case of loss, deletion, or hacking. It would be greatly appreciated if the website could be improved to allow users to update their email easily. I have exhausted all options, including calling the number on the card, but was unable to speak with a representative for assistance.

I receive my SSI/SSA benefits once a month on my Direct Express debit MasterCard. Unfortunately, my benefits were stolen in December [redacted] when my card was taken from my purse during a robbery. I have reported this incident to the police, the fraud department, and Direct Express, providing video evidence from a nearby gas station where the theft occurred. Despite my efforts, I have not yet received a refund. This situation has led to me being evicted from my home on Christmas Day due to being unable to pay my rent. I have contacted a level 3 supervisor at Direct Express, but without the funds to obtain a copy of the police report and transportation to send required forms, they were unable to assist me. This lack of support for disabled individuals like myself is disheartening, leaving me feeling hopeless and frustrated. I hope sharing my experience raises awareness about the struggles faced by people in similar situations.

I have been attempting to reach a live representative for over a month now, only to receive a message about high call volumes each time. Despite numerous call-backs, I have been unable to connect and urgently require information about December's transactions. Additionally, setting up an online account has been equally frustrating as the system does not seem to recognize my valid passcode. If resolution is not provided promptly, I will take my business elsewhere due to this unprofessional handling of customer service. I hope to avoid any security issues given recent fraudulent activity on my card. Please promptly address these concerns. Thank you.

While I was in the hospital, my wallet was stolen, and now I need to cancel and replace my card before the next deposit. Despite multiple attempts over the past three days, I can never reach customer service. The call disconnects after stating there are too many calls. I am worried someone might try to use my money, so it is urgent to cancel and replace my card immediately.

My name is Mollie P., and I reside at [redacted] East St., Clinton, WI, [redacted]. I would like to report that I have not received a card that was issued to me on October 12, [redacted]. Unfortunately, my Social Security payments for November, December, and January have been going onto that card. This has resulted in me being unable to access over $4,[redacted] that is crucial for my monthly expenses. I have attempted to contact Direct Express regarding this issue, but due to a high call volume, I have not been able to speak with an agent. I urgently need a replacement card so that I can transfer these funds into my bank account. Your prompt attention to this matter would be greatly appreciated.

I need to speak with someone. In [redacted], while I had a Direct Express card, I was incarcerated in November and the card was lost. Upon my release, I updated my information at the Social Security office in Corsicana on 12-6-[redacted]. I received a letter dated 12-13-[redacted] confirming the changes and stating that benefits would start arriving by January 1, [redacted]. However, as of 1-07-19, I have not received any benefits for January. The Social Security office informed me the benefits were deposited to the old Direct Express card. When I contacted Direct Express, I couldn't provide the old card number, and despite providing my social security number and old password, I couldn't verify my identity. I urgently need assistance transferring my benefits to my bank account or receiving a new card. My name is Jesse Martin, and my social security number is [redacted].

Dear Customer Service, While visiting Great Britain in November, I reached out to your customer service twice before leaving the country to ensure my debit Mastercard would function overseas. Unfortunately, despite the assurances I received from your representatives, my card is still not working. This issue has caused me to lose 22 pounds and has tested the patience of both myself and my family. During my third call to your [redacted] number yesterday, Supervisor Lillian assured me once again that my card would work, but I am still unable to use it. Additionally, I am unable to access your website due to technical problems, and no one at your [redacted] number offered assistance with this matter. This level of service is disappointing, to say the least. Leaving a customer stranded in a foreign country for seven weeks without access to their funds is completely unacceptable. I can only be contacted via email at [redacted], as my phone is not functional in England. It is crucial for your company to address this issue promptly and professionally. Failure to do so will result in further action on my part. Sincerely, David A. Mediator

I raised a dispute for unauthorized charges, and you refunded the money to my account. However, on January 3rd, $79.97 was deducted, and then on January 8th, [redacted], all remaining funds were taken, leaving only $0.80. Now my electricity at home is at risk of being disconnected. I urgently need this resolved, or I will escalate the issue on social media and news outlets as I am facing the prospect of being without power. Thank you, Trina P.

I purchased a 3D printer from www.Creality3D.shop with the expectation of 1-2 days processing. However, it has been a week and I haven't received it. After unsuccessful attempts to contact them, I researched the website and found scam alerts on platforms like Reddit. Upon contacting Creality's official site, I learned that the shop is not legitimate. I am now in the process of seeking a refund.

To whom it may concern, My name is M.T. and I attempted to access a website on Google named RadPad to make my rent payment for February [redacted] using my Direct Express Mastercard. After realizing that I had not checked RadPad's reputation with the Better Business Bureau, I have decided to delete my RadPad account. I thought it was necessary to bring this to the attention of Direct Express Mastercard. Thank you.

I am still waiting for the tracking number for my new Direct Express card. I selected expedited service and paid $17.50 for it. When I call the provided number and enter my Social Security Number, the call hangs up without connecting me. I am concerned and need to know how to get my tracking number since the phone keeps disconnecting.

I am concerned about unauthorized charges of $[redacted] on my credit card. While browsing a mobile app from North, an amount was deducted without my consent. I received an email and a Facebook pop-up claiming an error, but my money was already debited. This situation is distressing as I have upcoming expenses related to my birthday, bills, and other obligations. Unfortunately, attempts to reach customer service have been futile due to an unresponsive phone number. I urgently require a refund for this transaction. I am disappointed by this experience and hope to resolve this matter promptly. Thank you.

I noticed unauthorized transactions on my account in December and this month, both from the same store. I filed a dispute immediately upon discovering the fraudulent activity, but while the first dispute was being resolved, the same store withdrew more money from my account. Direct Express seems unaware of these red flags and allowed the store to take more money without caution. I have been frustrated with Direct Express as I tried to resolve these issues. They ask for extensive verification when I contact them, but release my funds without hesitation to the same company that previously stole from me. I am alarmed that a company handling my money lacks proper security measures. Their responses seem scripted, offering apologies that do not solve the problem. Dealing with their limited contact options and delayed responses has been troubling. Despite my efforts to reach them, I have faced disconnections and unhelpful interactions with their representatives. I am disappointed with their lack of safeguards and demand a resolution to return my money.

In mid-January [redacted], I received a new USDirectExpress Mastercard, but I've been facing issues with its functionality. Despite contacting USDirectExpress numerous times, I haven't been able to resolve the problem as the card remains inactive. I've been redirected to various entities such as the Mastercard Company and Comerica Bank, but the troubleshooting hasn't been successful. I've been advised that there might be a security block on the card due to my international travel, particularly in Ukraine, Russia, and various European and Asian countries. Despite attempts to rectify this through USDirectExpress, the communication has been challenging with one representative abruptly ending the call. I urgently need access to my funds and request either the card to be enabled for international use or a replacement card promptly. Sincerely, Philip S. Odessa, Ukraine.

My V.A. compensation check was processed and sent to DirectExpress, but it did not show up in my account as expected. After contacting customer service, I was informed that I needed to wait. The Veterans Administration then advised me that a tracer will be placed on the funds on February 4th, [redacted]. However, it is unclear why this occurred and why funds guaranteed to be distributed on the first of each month by the Department of Treasury are not available. I would like to know why my funds, processed by the Veterans Administration and sent to DirectExpress, are not showing in my account or pending. I am seeking clarification on the whereabouts of the funds and when they will be credited to my account.

I recently reported fraudulent activity on my Direct Express card and it was deactivated. The representative I spoke to then abruptly ended the call due to a bad connection issue. After four days, I finally reached another customer service agent to check on my replacement card and the fraudulent charges, neither of which had been processed. Despite requesting a new card to be sent within two days, the call was ended by the agent after confirming my address multiple times. Even after multiple daily calls for the past four days, I have not received my replacement card or been able to speak with a customer service representative due to poor phone connections. The ongoing poor phone service and lack of assistance from the company has been frustrating, especially since I rely on my benefits payments. I simply want to receive my replacement card and resolve the fraudulent charges without having to pay a service charge.