Keep getting hung up on money was taken off my credit card is that specific enough

GetHuman1710571's customer service issue with Direct Express from December 2018

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The issue in GetHuman1710571's own words
I was trying to purchase something ... Okay well my first issue is all I keep doing is getting hung up on by Direct Express number to somebody stole money off of my credit card on December *th there was a cash purchase for a $*.** I never used my credit card that day, I was saving the money on my credit card for presents I need some help finding out who took it and where it was spent also I would like to know if I can press charges on whoever did this and stuff like that so if ****you could call me back ***-***-**** I would greatly appreciate it.****
Call me back with the information that I requested
I am not a good customer I am a piece of s*** and a****** and you guys are making me really really mad with this whole hanging up on me b*******
I have tried to call you guys like ** times within the last * hours went on your website
I have an issue with Direct Express too
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Direct Express

Direct Express Card
Customer service issue
Reported by GetHuman1710571
Dec 7th, 2018 - 5 mons ago
I have an issue with Direct Express too
Fixed
Seen by 2 customers so far
Similar issue to 3580 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman1710571 started working on this issue
Dec 7th, 2018 4:11pm
GetHuman1710571 indicated the issue is not fixed yet.
Dec 7th, 2018 4:14pm