I recently ordered products off of amazon. Everything was going smoothly until i got an...

GetHuman1687764's customer service issue with Direct Express from December 2018

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The issue in GetHuman1687764's own words
I recently ordered products off of amazon. Everything was going smoothly until i got an email stating that my order wasn’t processed and that i need to “revise my payment”, and only one of the products went through. I did that, and they took more money off of my card. I contacted them and they said i needed to contact the issuing bank because you guys authorize or unauthorize payments. Where is the money that you guys held? Shouldn’t that be back on my card? And why did my payment get declined? I either want my products you guys took out of my account or need my money back. This is ridiculous.
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Direct Express

Customer service issue
Reported by GetHuman1687764
Dec 4th, 2018 - 2 mons ago
I have an issue with Direct Express too
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Seen by 1 customer so far
Similar issue to 3343 others
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Timeline
GetHuman1687764 started working on this issue
Dec 4th, 2018 4:04pm