I recently ordered products off of amazon. Everything was going smoothly until i got an...

GetHuman1687764's customer service issue with Direct Express from December 2018

1 view
3343 similar
0 following
Help with my Direct Express issue
First: share to improve GetHuman1687764's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1687764's next move: call Direct Express.
The best way to get your problem resolved is to tap the button below to start calling Direct Express. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1687764 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman1687764's own words
I recently ordered products off of amazon. Everything was going smoothly until i got an email stating that my order wasn’t processed and that i need to “revise my payment”, and only one of the products went through. I did that, and they took more money off of my card. I contacted them and they said i needed to contact the issuing bank because you guys authorize or unauthorize payments. Where is the money that you guys held? Shouldn’t that be back on my card? And why did my payment get declined? I either want my products you guys took out of my account or need my money back. This is ridiculous.
GetHuman1687764 did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman1687764 fixed the problem
We are waiting for GetHuman1687764 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Direct Express email you?
This email address isn't valid
Follow this issue
See how GetHuman1687764 fixes it.
This email address isn't valid

Direct Express

Customer service issue
Reported by GetHuman1687764
Dec 4th, 2018 - 2 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 1 customer so far
Similar issue to 3343 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1687764 started working on this issue
Dec 4th, 2018 4:04pm