PLEASE HELP IT IS URGENT: Dear Sir*Madam, At approx. *:** - *:** today I attempted to w...

GetHuman1684274's customer service issue with Direct Express from December 2018

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Help with my Direct Express issue
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Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1684274's own words
PLEASE HELP IT IS URGENT: Dear Sir*Madam, At approx. *:** - *:** today I attempted to withdraw $***.** from the ATM at ** State Street, Oil City, PA. The screen at that unit displayed the screen "Currently Unable To Process This Transaction" (not the exact message) Ater * or three attempts I removed my Direct Express card and proceeded to Northwest Savings Bank, Petroleum Street, Oil City, PA *****and successfully withdrew $***.**. The Direct Express website was dysfunctional most of the day. Just Lovely ! Oy However I finally accessed the DE website to discover that the Citizens Bank ATM had deducted $***.** without dispensing any cash. Now my Direct Express account deductions for bills paid online are going to bounce like beachballs. I attempted to call Direct Express only to be cut off due to call volume. Here I stand with $ ***.** mistakenly deducted and desperately needing to purchase insulin. Please Help Me. * Many Thanks,

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Direct Express

Customer service issue
Reported by GetHuman1684274
Dec 4th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3321 others
0 customers following this
Items needed
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Timeline

GetHuman1684274 started working on this issue
Dec 4th, 2018 12:22am
GetHuman1684274 shared this issue with friends on Facebook
Dec 4th, 2018 4:30am