PLEASE HELP IT IS URGENT: Dear Sir*Madam, At approx. *:** - *:** today I attempted to w...
GetHuman1684274's customer service issue with Direct Express from December 2018
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Help with my Direct Express issue
GetHuman1684274's next move: talk to Direct Express again when they open.
Direct Express's call center is closed now. We will send GetHuman1684274 a reminder to call them when they open. Nothing to do for now but wait!
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1684274's own words
PLEASE HELP IT IS URGENT: Dear Sir*Madam, At approx. *:** - *:** today I attempted to withdraw $***.** from the ATM at ** State Street, Oil City, PA. The screen at that unit displayed the screen "Currently Unable To Process This Transaction" (not the exact message) Ater * or three attempts I removed my Direct Express card and proceeded to Northwest Savings Bank, Petroleum Street, Oil City, PA *****and successfully withdrew $***.**. The Direct Express website was dysfunctional most of the day. Just Lovely ! Oy However I finally accessed the DE website to discover that the Citizens Bank ATM had deducted $***.** without dispensing any cash. Now my Direct Express account deductions for bills paid online are going to bounce like beachballs. I attempted to call Direct Express only to be cut off due to call volume. Here I stand with $ ***.** mistakenly deducted and desperately needing to purchase insulin. Please Help Me. * Many Thanks,
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