I would like to have the $** cancled and returned back to my account

GetHuman-gotitgo's customer service issue with Direct Express from December 2018

Help with my Direct Express issue
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This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-gotitgo's own words
Pay my phone bill before it got shut off ... I tried to pay my phone bill on friday and it said it was pending so i waited until the next day and it still haven't clear so my phone was shut off. So i went and paid out of pocket to have my phone turned back on. The charge was cleared the next day after i paid it so just need the $** cancled and returned to my account
I had to pay for my bill out of pocket when the money should've cleared when i charged it to my card but it took * days for it to clear.
Cancling the charge that took * days to clear and return the mo ey
I've been a card holder since **** and its the first time that this has happened
Tried calling but have a problem getting through and they keep saying that the system is down
I have an issue with Direct Express too
How GetHuman-gotitgo fixed the problem
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Direct Express

Direct express debit card
Customer service issue
Reported by GetHuman-gotitgo
Dec 3rd, 2018 - 2 mons ago
I have an issue with Direct Express too
Fixed
Seen by 3 customers so far
Similar issue to 3215 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-gotitgo started working on this issue
Dec 3rd, 2018 3:39pm
GetHuman-gotitgo indicated the issue is not fixed yet.
Dec 3rd, 2018 4:16pm