Early this morning I went to ATM at *th *rd bank in oxford ohio at ***McGuffey Ave to w...

GetHuman1680214's customer service issue with Direct Express from December 2018

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The issue in GetHuman1680214's own words
Early this morning I went to ATM at *th *rd bank in oxford ohio at ***McGuffey Ave to withdraw ***.** to pay my bills long story short it crashed & did Not give me my money.I went to bank when they opened there is a guy working on the ATM but they said I need to contact my card customer service so that whom ever can address this issue for me.Im certain at the end of the day when they count thier money they will see I most certainly did Not recieve any money.I need to pay my bills today or I will be charged late fees which I most certainly can not afford.I know its not your nor my fault that this happend.I would greatly apreciate it if u can please address this issue & have money put back on my card asap.The lady I spoke with name is Miranda Finch & can be reached at ***)***-****.She said the guy is upgrading the ATM & until they here from my card company there is nothing more she can do please help *Sincerly *Melissa Earls *My email address is *****@***.com & my contact number is ***)***-*****Agin thanks for your time
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Direct Express

Customer service issue
Reported by GetHuman1680214
Dec 3rd, 2018 - 2 mons ago
I have an issue with Direct Express too
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Seen by 3 customers so far
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Timeline
GetHuman1680214 started working on this issue
Dec 3rd, 2018 5:01pm