I filled out the paper work for my dispute Direct Express sent me my papers on the...
GetHuman1697784's customer service issue with Direct Express from December 2018
Help with my Direct Express issue
First: share to improve GetHuman1697784's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1697784's next move: talk to Direct Express when they open.
Direct Express's call center is closed now. We will send GetHuman1697784 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1697784 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1697784's own words
I filled out the paper work for my dispute Direct Express sent me my papers on the"********** . *I sent them in to you on the **th . I took a pitchers of it for proof. *The tracking number is "*-**********" .*ive gone over you letters and other stuff that you sent me with my new card.*why haven't I got my money back on my new card . *sprint took my money because they think they are above the law. I had a Samsung s* from them it caught on fire in my hands burnted my hand caught my bedroom floor on fire melted my shoe that iwas stomping on it to put it out . I get a pitcher of water put the fire out . nowhere comes the toxic smoke chocking me out filling my house up with this gassies smoke ruined my walls celling pretty muc every thing in the home . had to take every thing and wash it and scrub the wall and repainted the bedromm celling. the smoke made me sick and puckiey. when I got myself togather I nwent to sprint and told them what was going on . they looked at the phone saide that's not our problem you have to deal with the MFG. that's been over * to * mts ago still haven't got my phone from Samsung they keep saying were looking into mit or a REP. will be out to acisset you . I had there insurance w*asnt never late on paying them mwell you should know you control my card funds. it was a long and drawn out deaql I just went out and bought a cheap o phone because I thought I was not going to get amends here. *So Sprint Broke THE CONTRACT FIRST BY NOT GIVING ME A LOANER PHONE . IAM VERY DISSSATISFIDE WITH THIS . NOW THE BREAK INTO MY AQCCOUNT AND STEAL $***.** FROM ME. I never set up an auto pay account nev er gave them preimission to toach my acxcount. *that's like westar ele. come to my home open the door and got into my hiding place and took what they needed . that's against the law.
GetHuman1697784 did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman1697784 fixed the problem
We are waiting for GetHuman1697784 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.