I filled out the paper work for my dispute Direct Express sent me my papers on the...

GetHuman1697784's customer service issue with Direct Express from December 2018

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The issue in GetHuman1697784's own words
I filled out the paper work for my dispute Direct Express sent me my papers on the"********** . *I sent them in to you on the **th . I took a pitchers of it for proof. *The tracking number is "*-**********" .*ive gone over you letters and other stuff that you sent me with my new card.*why haven't I got my money back on my new card . *sprint took my money because they think they are above the law. I had a Samsung s* from them it caught on fire in my hands burnted my hand caught my bedroom floor on fire melted my shoe that iwas stomping on it to put it out . I get a pitcher of water put the fire out . nowhere comes the toxic smoke chocking me out filling my house up with this gassies smoke ruined my walls celling pretty muc every thing in the home . had to take every thing and wash it and scrub the wall and repainted the bedromm celling. the smoke made me sick and puckiey. when I got myself togather I nwent to sprint and told them what was going on . they looked at the phone saide that's not our problem you have to deal with the MFG. that's been over * to * mts ago still haven't got my phone from Samsung they keep saying were looking into mit or a REP. will be out to acisset you . I had there insurance w*asnt never late on paying them mwell you should know you control my card funds. it was a long and drawn out deaql I just went out and bought a cheap o phone because I thought I was not going to get amends here. *So Sprint Broke THE CONTRACT FIRST BY NOT GIVING ME A LOANER PHONE . IAM VERY DISSSATISFIDE WITH THIS . NOW THE BREAK INTO MY AQCCOUNT AND STEAL $***.** FROM ME. I never set up an auto pay account nev er gave them preimission to toach my acxcount. *that's like westar ele. come to my home open the door and got into my hiding place and took what they needed . that's against the law.
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Direct Express

Customer service issue
Reported by GetHuman1697784
Dec 5th, 2018 - a mon ago
I have an issue with Direct Express too
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Seen by 2 customers so far
Similar issue to 3507 others
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Timeline
GetHuman1697784 started working on this issue
Dec 5th, 2018 8:52pm