I have been calling for * days every time they put me in the Q they disconnect me. Just...

GetHuman-vansaldo's customer service issue with Direct Express from December 2018

Help with my Direct Express issue
The issue in GetHuman-vansaldo's own words
I have been calling for * days every time they put me in the Q they disconnect me. Just tried again same thing.DISCONNECTED. i cannot keep calling and get hung up on this is crazy now.*i have called maybe ** times already. I am the guardian or whatever you call me for Joseph Seard.*He contacted me the card is not working and wont let him get any money out. My name is Victoria Ansaldo I need someone to contact me. to take the hold off of his card he needs the money and access. i also do not want to do this anymore not worth the stress on me..He is old enough and more than capable enough to be responsible for his own funds. My phone is ***-***-**** Or my email is below. i need a phone number that the operators don*t decide to disconnect you on... thank you
GetHuman-vansaldo did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman-vansaldo fixed the problem
I called very late at night about ** pm and actually got someone to help..
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Direct Express

Customer service issue
Reported by GetHuman-vansaldo
Dec 5th, 2018 - a mon ago
I have an issue with Direct Express too
Fixed
GetHuman-vansaldo shared how to fix
Seen by 3 customers so far
Similar issue to 3496 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-vansaldo started working on this issue
Dec 5th, 2018 7:30pm
GetHuman-vansaldo confirmed the issue is fixed. Hooray!
Dec 6th, 2018 8:13pm
GetHuman-vansaldo confirmed the issue is fixed. Hooray!
Dec 6th, 2018 8:15pm