My card was hacked and all my money stolen a few days ago. I called when it happened an...

GetHuman1696013's customer service issue with Direct Express from December 2018

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman1696013's own words
My card was hacked and all my money stolen a few days ago. I called when it happened and was told the fraudulent purchase was in pre authorization and to call back when it went through. It has gone through and I've been trying to call the past few days and the machine keeps saying there are heavy call volumes and hanging up. I don't care how long I have to wait on hold I just need a human on the line. Please stop hanging up on me
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Direct Express

Customer service issue
Reported by GetHuman1696013
Dec 5th, 2018 - 2 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 3 customers so far
Similar issue to 3482 others
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Timeline
GetHuman1696013 started working on this issue
Dec 5th, 2018 5:17pm