I made a payment for a utility bill. I need proof that account money was sent. I need v...

GetHuman-thethtu's customer service issue with Direct Express from November 2018

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The issue in GetHuman-thethtu's own words
I made a payment for a utility bill. I need proof that account money was sent. I need verification that payment was made. I have had to call every month to try and get utility company off my back. I cleared up the account, but they are now demanding money including late charges. I am on a fixed income and simply can't keep paying for something that was already paid! I have contacted both a live human and asked for statements of every month (* months to prove payments made). They are setting that up from now on that I get a paper statement, so we will see how that goes. I am very frustrated about this situation. People I have talked to verify that I have called each month, but I have never received the paper work of the monthly transactions. Please send the statement from May through the present Novemeber... Please help!

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Direct Express

Customer service issue
Reported by GetHuman-thethtu
Nov 7th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 2633 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-thethtu started working on this issue
Nov 7th, 2018 6:34pm
GetHuman-thethtu indicated the issue is not fixed yet.
Nov 7th, 2018 6:37pm
GetHuman-thethtu shared this issue with others over email
Nov 7th, 2018 6:37pm

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