I tried to withdrawn money from my Direct Express card in order to pay my rent today, h...

GetHuman1479461's customer service issue with Direct Express from November 2018

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The issue in GetHuman1479461's own words
I tried to withdrawn money from my Direct Express card in order to pay my rent today, however the transaction came back as declined through the bank and unable to process at the ATM. I know there are funds in my account and my pin is correct, as I called the card to confirm. I also used my card yesterday without any issues.**I would like to know how and why it is I cannot access my funds. And I would appreciate a way to do so.
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Direct Express

Customer service issue
Reported by GetHuman1479461
Nov 3rd, 2018 - 2 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 1 customer so far
Similar issue to 2406 others
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Timeline
GetHuman1479461 started working on this issue
Nov 3rd 3:45pm