My card apparently was either cancelled or hacked. The SSI office said the monthly bene...

GetHuman1464005's customer service issue with Direct Express from November 2018

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The issue in GetHuman1464005's own words
My card apparently was either cancelled or hacked. The SSI office said the monthly benefits were put on the account, yet, I went to use my direct Express card today and the card number no longer exists. I can not reach a customer service representative either and am getting more angry by the minute! Will someone please call me and tell me where my child's benefits are??!!! And tell me what happened to my direct Express card account!!! My number is ***-***- ****or ***-***-****. My name is Katie Bragg.
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Direct Express

Customer service issue
Reported by GetHuman1464005
Nov 1st, 2018 - a mon ago
I have an issue with Direct Express too
Not resolved
Seen by 2 customers so far
Similar issue to 2236 others
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Timeline
GetHuman1464005 started working on this issue
Nov 1st 2:49pm