my direct express card was determine as invalid and I called direct express and determi...

GetHuman1390593's customer service issue with Direct Express from October 2018

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The issue in GetHuman1390593's own words
my direct express card was determine as invalid and I called direct express and determine that a new card had been issued without my consent. I called direct express to voice my concern and to stop the delivered of these invalid card. The card had been issued and $*,***.** of withdrawals had been made. Direct express then issued me a new card with only $***.** on the new card. I then filed out the fraud department questionnaire along with detail including the detail for the unauthorized withdrawal and the police department report, these was faxed on October **, **** and then with a called to the direct express fraud department on ******** indicated that the fax had been received and the funds should been deposited into by account by ********. I called direct express on ******** and the direct express service had not received the fax and could not resolved by issued with SR *-**********.
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Direct Express

Customer service issue
Reported by GetHuman1390593
Oct 22nd, 2018 - 9 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 52 customers so far
Similar issue to 2138 others
2 customers following this
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Timeline
GetHuman1390593 started working on this issue
Oct 22nd, 2018 3:32pm