I had my identity stolen. There were many charges on that card that weren't made by me...

GetHuman-sassnanc's customer service issue with Direct Express from August 2018

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This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-sassnanc's own words
I had my identity stolen. There were many charges on that card that weren't made by me and I can't log on my account login. keep getting forgot password. I need to reset this password so I can download my statements.*I NEED TO LOGON TO MY ACCOUNT TO SEE MY STATEMENTS! MAKE IT FAIR? THIS IS A FELONY! THIS PERSON IS STEALING MY SSDI MONEY THAT WAS SUPPOSED TO BE SECURE IN DIRECT EXPRESS AND SHE'S ROBBING THE GOVERNMENT. THAT IS A FEDERAL CRIME WITH STIFF PRISON SENTENCES! AND THEY WON'T EVEN LET ME LOG IN! I AM INFURIATED WITH DIRECT EXPRESS FOR THERE PRECIOUS LITTLE HELP IN THIS HORRENDOUS FELONIOUS CRIME! FAIR? NOT SO MUCH. I'M DISGUSTED WITH THEM! MY SMALL AMOUNT OF INCOME THAT I RELY ON SO VERY VERY MUCH HAS BEEN STOLEN AND I CAN'T EVEN GET ANY HELP FROM THEM!
THEY COULD AT THE VERY, VERY LEAST ALLOW ME TO LOGIN.
SINCE ****
I CONTACTED THEM AND THEY GAVE ME A DISPUTE NUMBER. I WROTE TO THE ADDRESS FOR DISPUTES, EVEN THOUGH SHE SAID THEY WOULD SEND ME A CLAIM FORM TO FILL OUT - THAT NEVER HAPPENED - SO I SENT IT OVERNIGHT EXPRESS. I HAVE NO IDEA WHAT'S GOING ON. NONE!
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Direct Express

Customer service issue
Reported by GetHuman-sassnanc
Aug 12th, 2018 - 7 mons ago
I have an issue with Direct Express too
Fixed
Seen by 7 customers so far
Similar issue to 1300 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-sassnanc started working on this issue
Aug 12th, 2018 6:42am
GetHuman-sassnanc indicated the issue is not fixed yet.
Aug 12th, 2018 8:28am
GetHuman-sassnanc indicated the issue is not fixed yet.
Aug 12th, 2018 8:32am
GetHuman-sassnanc indicated the issue is not fixed yet.
Aug 12th, 2018 8:43am