I did not understand why a new card (credit card) was used to take money form my accoun...

GetHuman937961's customer service issue with Direct Express from August 2018

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The issue in GetHuman937961's own words
I did not understand why a new card (credit card) was used to take money form my account. According to the phone notification--and it was garbled and incomplete on voicemail--I have money going to a credit card. I DO NOT**Also, a fee of *.** was charged and I don't think it was for my withdrawal because they are always .**. No one has had access to my card nor have I had any trouble.**In the past, I was victimized by hackers and my ID stolen including birth certificate and other,. I had new made but worry about the stolen ID and how these announce their intent to defraud social security on the eline. I called and requested no action on my card but for direct deposit and cash card with chip (mine-*****pin ****) as was originally issued to me. No auxillary cards as have been sent in the mail over and over have been used by myself and I have no bank account. No conservatorship exists either. FBI knows of my discomfort regarding hacking into my account and my lost ID. Last time a terrorist attack happened in France costing *** lives. mY assault was mentioned and I do not want any further terrorism to result from use of my personal items such as ID and Direct Express card. I am happy with deposit of ss and of course I am awaiting a large deposit for back pay. I think someone wants this if the notification is true. gjones *Please send the phone notification once again from yesterday so I may better understand how I have a credit card. I do not.*Thank you.**Georgia Lynn Jones *** ** **** ss**** w ** st mail only nyc ny

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Direct Express

Customer service issue
Reported by GetHuman937961
Aug 1st, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1097 others
0 customers following this


GetHuman937961 started working on this issue
Aug 1st, 2018 1:34pm
GetHuman937961 shared this issue with others over email
Aug 1st, 2018 1:34pm