My name is Samuel Tuck card ending in **** and a pending charge of $***.** from Metro P...

GetHuman-monatuck's customer service issue with Direct Express from August 2018

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This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-monatuck's own words
My name is Samuel Tuck card ending in **** and a pending charge of $***.** from Metro PCS needs to be released or canceled immediately. The automatic voice system charged my card twice once for $***.** and once for $***.**. The $***.** charge is incorrect and when I talked to a representative they said I had to contact the card services but the DirectExpress card will not forward me to customer services.
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Direct Express

Customer service issue
Reported by GetHuman-monatuck
Aug 1st, 2018 - 9 mons ago
I have an issue with Direct Express too
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Seen by 1 customer so far
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
GetHuman-monatuck started working on this issue
Aug 1st, 2018 12:02pm