I am trying to make a purchase of $*.**. It's declining, Why? I have enough in the ac...

GetHuman916675's customer service issue with Direct Express from July 2018

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The issue in GetHuman916675's own words
Purchase bundles of boosts for games ... I am trying to make a purchase of $*.**. It's declining, Why? I have enough in the account, there is $*.**, why doesn't the purchase not go through?
I have to do this alot and it is frustrating.
I want to be able to make purchases on microsoft account without having to contact customer care.
I had to do this at least two other times,,CAN WE DO THAT FOR GOOD? Or how can this prevented.
I have an issue with Direct Express too
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Direct Express

microsoft store
Customer service issue
Reported by GetHuman916675
Jul 25th, 2018 - 10 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 3 customers so far
Similar issue to 1059 others
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GetHuman916675 started working on this issue
Jul 25th, 2018 7:42pm