My account has been locked duecto su****ious activity

GetHuman-griffini's customer service issue with Direct Express from June 2018

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Help with my Direct Express issue
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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
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Direct Express's call center is closed now. We will send GetHuman-griffini a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman-griffini's own words:
The problem I ran into: My account has been locked duecto su****ious activity
I trust that Direct Express will make this right and come up with a resolution that is fair.
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Direct Express

Customer service issue
Reported by GetHuman-griffini
Jun 5th, 2018 - 2 mons ago
I have an issue with Direct Express too
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Seen by 2 customers so far
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Timeline
GetHuman-griffini started working on this issue
Jun 5th 3:29pm