Don't remember old p***word to create new p***word

GetHuman746746's customer service issue with Direct Express from June 2018

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Help with my Direct Express issue
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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
GetHuman746746's next move: talk to Direct Express when they open.
Direct Express's call center is closed now. We will send GetHuman746746 a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman746746's own words:
The problem I ran into: Don't remember old p***word to create new p***word
I trust that Direct Express will make this right and come up with a resolution that is fair.
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Direct Express

Customer service issue
Reported by GetHuman746746
Jun 5th, 2018 - 2 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 3 customers so far
Similar issue to 306 others
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Timeline
GetHuman746746 started working on this issue
Jun 5th 1:37am