Can't remember old password to reset it

GetHuman746746's customer service issue with Direct Express from June 2018

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2 following
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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman746746's own words
The problem: Can't remember old password to reset it
GetHuman746746 did not yet indicate what Direct Express should do to make this right.
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Direct Express

Customer service issue
Reported by GetHuman746746
Jun 4th, 2018 - 4 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 7 customers so far
Similar issue to 590 others
2 customers following this
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Timeline
GetHuman746746 started working on this issue
Jun 4th 3:14am