I went to chase bank atm to withdraw money from my direct express card.l withdraw *** d...

GetHuman-mandytho's customer service issue with Direct Express from June 2018

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Help with my Direct Express issue
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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue and preferred resolution, in GetHuman-mandytho's own words:
I went to chase bank atm to withdraw money from my direct express card.l withdraw *** dollars from my card the first time and the transaction was successful but the money didn't come out the drawer so i call the card and to my knowledge the money was took off the card so i made another transaction hoping the money would come out with the new transaction but it didn't.the chase bank address is **** s.western ave, Chicago il my card number is **** **** **** **** the expiration date ******** three numbers on the back *** i just want the money back on my card please and thank you...Mandy c Thompson...
I trust that Direct Express will make this right and come up with a resolution that is fair.
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Direct Express

Customer service issue
Reported by GetHuman-mandytho
Jun 1st, 2018 - 16d ago
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Seen by 8 customers so far
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GetHuman-mandytho started working on this issue
Jun 1st 10:49pm