Direct Express Card * **** **** **** ****. Expiration Date: **********. Name on card...

GetHuman739299's customer service issue with Direct Express from June 2018

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1 following
Help with my Direct Express issue
Before contacting them, items GetHuman739299 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
GetHuman739299's next move: talk to Direct Express when they open.
Direct Express's call center is closed now. We will send GetHuman739299 a reminder to call them when they open. Nothing to do for now but wait!
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue and preferred resolution, in GetHuman739299's own words:
Direct Express Card * **** **** **** ****. Expiration Date: **********. Name on card: Judith D. Drummond. DOB: **********. Address: **** Broadleaf Drive*Windsor, CA ******Phone * ***-***-*****SS * ***********I attempted to deposit $****. cash into my Redwood Credit Union checking account on ATM terminal * ******, with my Direct Express debit card. The ATM took $***.** and returned $****.**. Receipt * ****. **I want my $***.** returned to me ASAP. I am in a fixed income and have bills due now. **Sincerely, Judith D Drummond
I trust that Direct Express will make this right and come up with a resolution that is fair.
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Direct Express

Customer service issue
Reported by GetHuman739299
Jun 1st, 2018 - 23d ago
I have an issue with Direct Express too
Not resolved
Seen by 17 customers so far
Similar issue to 379 others
1 customer following this
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Timeline
GetHuman739299 started working on this issue
Jun 1st 5:37pm