Funds have been debited from my card for money gram but I do not have references number...

GetHuman-jlshond's customer service issue with Direct Express from June 2018

Help with my Direct Express issue
Funds have been debited from my card for money gram but I do not have references number. CAN YOU PLEASE RESPOND SO THAT I MAY GET FUNDS FOR RENT FOOD. TEXT **********
I trust that Direct Express will make this right and come up with a resolution that is fair.
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Direct Express

Customer service issue
Reported by GetHuman-jlshond
Jun 1st, 2018 - 2 mons ago
I have an issue with Direct Express too
Fixed
Seen by 4 customers so far
Similar issue to 20 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-jlshond started working on this issue
Jun 1st 1:37pm
GetHuman-jlshond indicated the issue is not fixed yet.
Jun 1st 1:37pm