I am waiting for money gram in the amount *,*** but I don't have references number

GetHuman-jlshond's customer service issue with Direct Express from June 2018

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The issue in GetHuman-jlshond's own words
The problem: I am waiting for money gram in the amount *,*** but I don't have references number
GetHuman-jlshond did not yet indicate what Direct Express should do to make this right.
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Direct Express

Customer service issue
Reported by GetHuman-jlshond
Jun 1st, 2018 - 5 mons ago
I have an issue with Direct Express too
Fixed
Seen by 6 customers so far
Similar issue to 343 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-jlshond started working on this issue
Jun 1st 11:19am
GetHuman-jlshond indicated the issue is not fixed yet.
Jun 1st 1:33pm