Can I cash a personal check at commercial Bank

GetHuman628745's customer service issue with Direct Express from April 2018

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Help with my Direct Express issue
Before contacting them, items GetHuman628745 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
GetHuman628745's next move: call Direct Express.
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The issue and preferred resolution, in GetHuman628745's own words:
The problem I ran into: Can I cash a personal check at commercial Bank
I trust that Direct Express will make this right and come up with a resolution that is fair.
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Direct Express

Customer service issue
Reported by GetHuman628745
Apr 25th, 2018 - 3 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 1 customer so far
Similar issue to 1038 others
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Timeline
GetHuman628745 started working on this issue
Apr 25th 7:05pm