I have one billing address: Oakland*But I have two service addresses: Oakland and Monte...

GetHuman-sdstrat's Technical Support issue with DirecTV from March 2021

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The issue in GetHuman-sdstrat's own words
I have one billing address: Oakland*But I have two service addresses: Oakland and Monterey, where each one has two DirecTV receivers and a dish.**After frustrating hours on the phone with various reps I cannot get AT&T (DirecTV) to send a service call to my Monterey place where the broken receiver is actually located. Why? Because that receiver is listed under my Oakland billing address and they will only go to Oakland for servicing. Really?**BTW when it was really DirecTV and not AT&T they actually installed the receivers and dish at the Monterey place even though they all ended up under the same billing address in Oakland. So I know it can be done as they did it to install the Monterey units.

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DirecTV

Technical Support issue
Reported by GetHuman-sdstrat
Mar 23rd, 2021 - a month ago
Not resolved
Seen by 5 customers so far
Similar issue to 2511 others
0 customers following this

Timeline

GetHuman-sdstrat started working on this issue
Mar 23rd 7:30pm

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