Hi, two weeks ago closed captioning worked fine on our Directv genie HR******. Our * l...

GetHuman5866751's customer service issue with DirecTV from March 2021

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The issue in GetHuman5866751's own words
Hi, two weeks ago closed captioning worked fine on our Directv genie HR******. Our * local channels ABC, CBS, and NBC stopped showing subtitles. We’ve tried the Directv caption option too and no luck. All our other channels on Directv captioning is working. Not sure what has changed. I’ve contacted ABC, CBS, and NBC and they said CC is available for ALL their content. One of them also told me to contact directv. Who do I need to get a hold of to get this working again? Resetting the device does nothing. My mom is ** and hard of hearing. These are * of her favorite channels and watches soaps and stuff on them. She REALLY needs this option working. Also, several channels captioning not keeping up and sometimes only half the captioning appears. Thanks for your help. Bill

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Customer service issue
Reported by GetHuman5866751
Mar 20th, 2021 - 2 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 2523 others
0 customers following this


GetHuman5866751 started working on this issue
Mar 20th, 2021 2:29am