My master bedroom directv has no audio. The tv audio works with roku but not directv...

GetHuman-klconard's Technical Support issue with DirecTV from March 2021

Help with my DirecTV issue
The issue in GetHuman-klconard's own words
My master bedroom directv has no audio. The tv audio works with roku but not directv. Picture is fine.

GetHuman-klconard did not yet indicate what DirecTV should do to make this right.

How GetHuman-klconard fixed the problem
Unplug both the tv and the DirecTv genie for at least ten minutes. (We did twenty minutes.). The HDMI cable was no longer communicating correctly to the tv from the genie. The turn off reset the communication between the devices to normal and our sound worked again.
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DirecTV

Technical Support issue
Reported by GetHuman-klconard
Mar 2nd, 2021 - 5 months ago
Fixed
GetHuman-klconard shared how to fix
Seen by 9 customers so far
Similar issue to 2584 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman-klconard started working on this issue
Mar 2nd 2:47am
GetHuman-klconard confirmed the issue is fixed. Hooray!
Mar 2nd 7:23am

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