DirecTV is scheduled to make a service appointment today between *AM and **PM. They are...

GetHuman5490499's customer service issue with DirecTV from November 2020

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The issue in GetHuman5490499's own words
I need to have the DirecTV tech replace a failed satellite HDR receiver ... DirecTV is scheduled to make a service appointment today between *AM and **PM. They are supposed to replace a satellite HDR receiver that is malfunctioning. At **AM I received a text saying the tech is running late and will not be here by **PM. I asked AT&T when he is going to arrive and received a text reply saying 'no further information'. That's not an acceptable answer as I made arrangements to wait at home for their technician to arrive as promised. I need to know when he will be here. Is that too much to ask.
I made arrangements to be home between *AM and **PM to meet AT&T's technician. I confirmed the appointment twice! On the day of the scheduled visit, today, I get a message saying they won't be on time. When I asked when they would get here, they texted back a 'no further information' reply. Does AT&T not understand that this is god

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Customer service issue
Reported by GetHuman5490499
Nov 24th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 2624 others
0 customers following this


GetHuman5490499 started working on this issue
Nov 24th, 2020 5:16pm