DirecTV Customer Service Issues

I am experiencing discomfort with a tingling/burning sensation on my arms near my flat-screen TV. The issue persisted across multiple TVs. Upon getting a DirecTV connection for an additional TV in my Carrollton, Texas home, I was charged for the wi-fi setup, and that's when the problem started. Despite trying special cloth cuffs lined with silver, copper, and stainless threads, the symptoms did not improve, leading me to believe it's not the TV but the wi-fi signal from DirecTV's broadcast "tower" causing the issue. I am contemplating a direct wired connection to the kitchen TV and disabling the wi-fi to alleviate the problem. Even after disconnecting the kitchen TV box, I suspect the tower might still emit a wi-fi signal. I am reaching out to DirecTV Technical Service for insights on resolving this, as the trouble began after adding the kitchen TV setup. I am seeking guidance on how to deactivate the wi-fi signal from the tower affecting the house. I kindly request that this message be forwarded to tech services for assistance and feedback.

Subject: Confirmation of Your Completed DIRECTV Work Order Hi Keith, I would like to cancel the additional $21 monthly charge that was not previously agreed upon. Our current bill is already high ($[redacted]) and adding more would be challenging given our financial situation. Kindly bill for the service call only and cease the $21 extra fee immediately. Thank you, Keith Culpepper Address: [redacted] Heath Lake Dr. Mint Hill, NC [redacted]

I have been trying to reach out to DirecTV since December. I had two accounts with them which I cancelled when I switched to Cox. Despite cancelling, I am still receiving bills for service on both accounts. I have tried contacting them several times via phone, chat, and even by sending letters to the corporate office, but I have not received any response. All I get are "late notice" emails. I really need help resolving this issue.

I have encountered issues with my set-top boxes and decided I wanted to upgrade them instead of exchanging them. The initial representative I spoke with assured me they would send the new equipment by mail and mentioned I could reach out to tech support for assistance if required. Subsequently, an installer called me to arrange a professional installation which I declined due to Covid-19 concerns. When I contacted the company again, I was informed that for upgrades, professional installation is mandatory. Given the current situation in our country, I am surprised that this policy hasn't been adjusted. I am uncomfortable having a stranger enter my residence. Additionally, when discussing the performance of my boxes, I was informed that a 30-second delay for the receiver to respond to the remote is typical. This is unacceptable, and if this is the standard performance, I am considering switching to cable once the health crisis subsides.

I recently had DirecTV installed in my rental around the beginning of March as a new customer. After the installation, I contacted them to bundle my existing phone and internet services with TV. The individual who had the phone and internet has unfortunately passed away, and the apartment owner has been handling the bill. During the bundling call, I encountered an agent whom I had difficulty understanding. Due to the confusion, I asked to keep the services separate for now and would call back later. Unfortunately, the agent mistakenly cancelled my TV service, which I did not request. I need assistance from someone with the necessary authority to rectify this error and to bundle my services together without requiring an additional credit check. If this issue is not resolved, I may consider switching to Dish Network.

I had a troubling experience at the store today. The cashier accused me of filling my cart to linger in the store without intending to purchase items. Despite my recent battle with a staph infection and the need to discard personal belongings, I planned to spend about $[redacted] on necessary items. Late at night, seeking to avoid crowds and COVID-19 exposure, I enjoyed browsing the sales. The cashier's accusations caught me off guard. Later, I overheard her making a bet with a coworker that I wouldn't buy everything in my cart. This spurred me to spend another hour carefully selecting items from each aisle to prove her wrong. Frustrated by their giggling, I abandoned the cart and left. At a nearby store, a similar incident occurred as another cashier questioned my shopping intentions. Feeling insulted, I only purchased essential items, including NyQuil and wound dressings.

I am reaching out once more about my recent billing concerns. On my February 19th Century Link bill for DirecTV, I noticed charges for channels like HBO, Starz, Showtime, Cinemax, and EPIX that I did not order or watch. Despite assurances of a credit, the charges persisted on my March 19th bill, and the promised adjustments were not made. While some charges have been removed on my April 19th bill, the $[redacted].34 credit for February and March is still due. I have always been prompt with my payments, and this unexpected balance is causing me great frustration. I acknowledge the current challenges but hope for a swift resolution as this is my third time contacting customer service regarding this matter. I would appreciate your urgent attention to this issue. Thank you for your assistance. (Account # [redacted]) T. and L. Miller Phone: [redacted]

I have a billing issue with DirecTV. They charged me $[redacted] when we agreed on $[redacted], along with late fees. Despite opening a service request, it got closed without resolving the problem. I switched to Sling TV for $12/month during COVID, offering more benefits. After being a customer for 20 years, I am disappointed with DirecTV's service and won't pay until they fix it, and provide compensation. The introduction of AT&T has affected their customer service. I am considering filing complaints with BBB and FTC, even joining a class-action lawsuit due to the situation, where a supervisor even threatened my credit score. I have details of all my interactions, requested call recordings, but they declined.

Good morning, I am writing to express my dissatisfaction with the services provided by DirecTV. I have been facing issues almost every month since I became a customer. Whenever I seek assistance, I am connected to call centers in different countries with language barriers, which is frustrating. During my recent call, a representative from AT&T Loyalty assured me of a credit and a waived fee for the last month. Despite my disagreement on the quoted monthly payment of around $[redacted] plus tax, I reluctantly accepted to avoid further problems. It is confusing to constantly encounter changes in billing amounts when I contact customer service. I received an email billing me $[redacted].39, which I believe is incorrect. I promptly pay my bills and do not wish to be considered overdue. Please investigate and rectify this issue promptly. My account number is [redacted]. Thank you, Dana

On April 8, I called to cancel my service and spoke with a representative. She reduced all my services to the minimum available after explaining that service cancellations can't be processed two days after the billing cycle. I was informed I would be charged $67.62 once more at a discounted rate. Recently, I received a bill for $81.83, and upon calling, a different representative mentioned my service cancellation was not properly documented. I was advised to contact corporate to dispute this charge as I shouldn't be paying for a service I tried to cancel over a month ago. The reference number for my account is [redacted]6, and my contact number is [redacted]. My residence is located at [redacted] Oak Cluster Drive, Sorrento, FL [redacted].

I have verified that my credit score is [redacted]. I have a perfect payment history and no outstanding debts. I was persuaded by an AT&T representative to sign up for a wireless directv plan that did not work as promised. Despite returning the equipment and canceling the service, I am now being pursued by Sequium Asset Solutions for $[redacted].71. I do not plan to pay this amount as I did not benefit from the service and it caused inconvenience. I am not concerned about negative credit reports as I do not borrow money. I request not to be contacted further regarding this matter. Thank you for your understanding.

I have attempted to contact customer service numerous times without success. Each time I call, I am instructed to pay my bill before receiving assistance. Recently, a technician came to address ongoing issues with my phone, diagnosed a faulty modem, and installed a new one. The technician mentioned a trip charge that I was unaware of. I received a number to follow up, but have been unsuccessful in reaching anyone. Various departments have redirected me to billing and collections, claiming I owe payments. Despite Direct promising better service than Spectrum, I continue to experience service interruptions, particularly with my cable and landline. I am adamant about not paying the trip charge as I am not knowledgeable about modems. The lack of assistance and constant referral between collections and the business office is frustrating. I refuse to settle my bill until the disputed charge is resolved.

My name is Zackary Yekikian, and my account number is [redacted]98. I closed my account in January, but they shut off my service early. When I called to explain and requested to have my cable back for two more days, a lady signed me up again without my consent, restarting my account for a few months. Even though I repeatedly clarified in recorded conversations that I did not want to restart or create a new account, just needing service for two days since I had prepaid, the issue wasn't resolved. Now, I'm facing a bill of over $[redacted]. Numerous calls in February, March, April, and May didn't help. I was assured the account was canceled and I'd get a refund, but it wasn't true. Despite multiple promises of supervisor callbacks, being put on hold for long periods, and getting disconnected, the problem persists. I'm still receiving harassing emails and facing possible debt collection. I plead for a responsible person in authority to contact me promptly to resolve this matter.

I'm frustrated with the billing process from my service provider. They offer discounts on separate billing items every three months that last for six months. However, I have to call in to opt in for each discount. Recently, one of my discounts expired without notice, resulting in a sudden charge of hundreds of dollars. I now have to call and dispute this charge, as it's unfair since I did not receive any additional service. If they insist on charging me, I will have to consider switching providers. Despite their claims of being bound by a contract, I have been a customer for about 16 years and have not agreed to any contract extensions in the last decade. I hope they can drop the extra charges, apply discounts seamlessly, and waive any late fees to retain me as a loyal customer. As an 83-year-old, I need clarity on my monthly expenses and cannot afford sudden increases in my bills without prior agreement.

I spent several days dealing with DirecTV online, trying to reach their loyalty department, but was abruptly disconnected. Frustrated, we opted to cancel our service due to rising prices beyond our budget. We are now struggling to find an alternative provider that meets our needs without breaking the bank, especially since we are on a fixed income. We would consider returning to DirecTV if we could find a more affordable plan that includes the channels we want. Please take our situation into account. Thank you for your attention to this matter.

My daughter, K. D., moved from Florida to my mother's address in Rome, GA but had to relocate to our house due to unforeseen circumstances. We will be returning the Direct TV and ViaSat equipment shortly. We currently use Xfinity and are not planning to switch providers yet, although that might change in the future. Despite paying the bill for three months after leaving, my daughter will no longer be maintaining the Direct TV account. I would appreciate a phone call or email from a representative who speaks English to discuss this matter further. Thank you for your assistance.

Regarding account number [redacted]62, we have been facing numerous issues with our bill, even though we only had TV services from you. Despite requesting assistance, especially with internet services, we have been met with refusal. Interestingly, while conducting property work, we discovered an active ATT landline, which explains the high bill. It is disappointing that options were not offered three years ago. We have decided to discontinue our Direct TV subscription due to these experiences. We will settle the outstanding amount when possible and return the equipment. Unsatisfied with the service provided by Direct TV, we will no longer be customers. Regards, J. Gingg. Act. [redacted]62

Hello, my name is Amy Erdmann. I have contacted Direct TV multiple times regarding my bill and have encountered some discrepancies. Initially, I was informed by Maria that my contract was for 12 months at a rate of $[redacted], but my bill increased to $[redacted]. Another representative suggested bundling my package with my internet provider, which is not possible as Century Link does not offer this anymore. I am hesitant to remove channels as the packages are tailored with the main channels in the higher-tier package, which includes our main shows. I also inquired about reducing my package due to the lack of live sports broadcasts, but I have not received a response, and my bill remains at $[redacted]. I value my long-standing loyalty as a customer but am disappointed with these inconsistencies. I hope we can address these issues promptly to avoid considering alternative service providers.

I am Mike H., and our office experienced a fire on November 1st, [redacted]. After ordering new service for our rebuilt office in June of [redacted], the first two scheduled tech appointments were no-shows. The technician on the third appointment left mid-task to get a tripod, promising to return but never did. This resulted in an open ceiling tile causing HVAC issues leading to product damage in the warehouse. I contacted Dish to set up a new service due to the poor service from the previous one. However, canceling was difficult as I was given an inactive phone number for the Loyalty department. We were wrongly billed for services not rendered, and as a business owner, I find it challenging to resolve this situation. The customer service experience has been disappointing and time-consuming for me.

I have been a Directv customer for over 30 years. In mid-June, I requested an upgrade for my old main receiver, and they kindly did it at no extra cost. Although I called to inquire about my increased bill, the charges were clarified. My main reason for contacting them was to change my billing due date from the 1st to the 10th of each month. However, I was informed that they couldn't modify the due date as it was set when I initially signed up. This change is necessary as my social security check deposit date shifted. With my first SS check on the new date in August, I won't have funds to pay Directv by the 1st, resulting in a late fee. It's frustrating as other services have accommodated due date changes due to my income source alteration. I hope Directv can reconsider this policy due to my long-standing loyalty as a customer.