My directTV account was supposed to be closed last September. Due to multiple issues on...

GetHuman-anahines's customer service issue with DirecTV from April 2020

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The issue in GetHuman-anahines's own words
My directTV account was supposed to be closed last September. Due to multiple issues on DirectTV's end, they failed to cancel the account until December. I received a gift card with a reimbursement of overpayment, however, the charges that should not have been on my account were never removed. I am now getting late fees as well. My services were bundled with my internet provider (centurylink). I need the past due balance REMOVED. I have called EVERY MONTH since September with ongoing issues and little resolution. I have also called multiple times today and have been hung up on twice. Please address this issue immediately.

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Customer service issue
Reported by GetHuman-anahines
Apr 22nd, 2020 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 2676 others
0 customers following this


GetHuman-anahines started working on this issue
Apr 22nd, 2020 4:29pm

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