I have a new debt with Direct Tv which is a mistake with Credence collections. Last yea...

GetHuman3804860's Dispute a Charge issue with DirecTV from October 2019

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Before contacting them, items GetHuman3804860 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3804860's own words
I have a new debt with Direct Tv which is a mistake with Credence collections. Last year **** I paid with Enhanced Recovery Associates. A new amount appeared for ***! Please remove. See pasted email below for Christina Smith ******** ssn:**image***.png* ***** Bayberry Rd.**Jacksonville, FL *******(***) ***-******www.ercbpo.com*help**Office Hours (Eastern Time):***:** AM * **:** PM ** M *Th***:** AM * **:** PM – F***:** AM * *:** PM ** Sat.** *To whom it may concern,* *Thank you for your inquiry. A update has been submitted to the credit bureaus in association with the account. Please allow up to ** days for the update to appear on your personal credit report. If you have further questions or concerns you may contact a general representative at (***) ***-**** during the following office hours: *am-**pm Monday-Thursday, *am-**pm Friday and *am-*pm Saturday.* * *Warm Regards,* *Bethany Rivette * c*o Office Of the President* ERC***** Bayberry Rd. * Jacksonville * FL * ******ercbpo.com*help*Facebook*Twitter*Instagram*LinkedIn* *From: ERC HELP ******@***.com* *Sent: Thursday, April **, **** **:** AM*To: customer care ******@***.com**Subject: ERCBPO.com*help*dispute Contact Form Submission********** **.**.***JF* **FROM: CHRISTINA SMITH**FIRST NAME: CHRISTINA*LAST NAME: SMITH*EMAIL: *****@***.com*PHONE: ***********PREFERRED CONTACT METHOD: Email*PREFERRED CONTACT TIME: *ADDRESS *: ** Prospect Rd*ADDRESS *: *CITY: Rockmart*STATE: Georgia*ZIP: ******ACCOUNT NUMBER: **********DETAILS: Good Day! I just received a hit on my credit report on Transunion and Experian that an old debt that I paid for last year has reappeared for AT&T*Direct Tv account. This is very frustrating. The reference number for the paid debt ********* debt of ***.** paid in full on *.*.**. A letter was issued that it was cIeared from enhanced *.**.** have an active AT&T account now that is drafted out my account monthly. I have no debt with them or Direct. I can provide checking account statements. Please remove ASAP. ***********This email serves as confirmation that I Christina Smith have granted ERC permission to communicate with me via electronic means to the email address of *****@***.com and that this email address is personal to me and not supplied by my employer. Image removed by sender.

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DirecTV

Dispute a Charge issue
Reported by GetHuman3804860
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 20603 others
0 customers following this

Timeline

GetHuman3804860 started working on this issue
Oct 21st, 2019 6:32pm

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