DTV have no email address to resolve complicated issues and their CHAT facility, (if yo...
GetHuman-mickbro's Cancel Account issue with DirecTV from October 2019
Help with my DirecTV issue
The issue in GetHuman-mickbro's own words
DTV have no email address to resolve complicated issues and their CHAT facility, (if you can find it) is worse than useless. Example**You: FIVE MINUTES with no response * DTV are useless!*John: Welcome and Good Day! My name is John and I'll be your free live consultant today. Please let me know if you have any questions via this chat box or call us at our toll free number.*John: May I have your First Name &* Last Name and Phone Number? *You: Michael (I have no 'amp'). Carroll is my surname. Do you represent DirecTV?*John: Nope*You: Why are we in communication then?*John: We are an independent company who assist Directv*You: OK! I have a difficult issue with re-suspending my DTV service as I reside outside the USA but have had a DTV contract since ****.*You: as you are a 'third party', I doubt you can assist? Do DTV have a CHAT facility that does not use third party operatives?*You: R U still there???*You: I'll take a screenshot of this excuse for service and escalate it to DTV.*You: John, You are as useful as a chocolate teapot.**He then disappeared without comment!
GetHuman-mickbro did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-mickbro fixed the problem
Concede to the fact that, unless phoning on *** number (expensively from UK) DV's Customer Service is impenetrable by email and 'chat'.
Please help with my DirecTV issue
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