DTV have no email address to resolve complicated issues and their CHAT facility, (if yo...

GetHuman-mickbro's Cancel Account issue with DirecTV from October 2019

Help with my DirecTV issue
The issue in GetHuman-mickbro's own words
DTV have no email address to resolve complicated issues and their CHAT facility, (if you can find it) is worse than useless. Example**You: FIVE MINUTES with no response * DTV are useless!*John: Welcome and Good Day! My name is John and I'll be your free live consultant today. Please let me know if you have any questions via this chat box or call us at our toll free number.*John: May I have your First Name &* Last Name and Phone Number? *You: Michael (I have no 'amp'). Carroll is my surname. Do you represent DirecTV?*John: Nope*You: Why are we in communication then?*John: We are an independent company who assist Directv*You: OK! I have a difficult issue with re-suspending my DTV service as I reside outside the USA but have had a DTV contract since ****.*You: as you are a 'third party', I doubt you can assist? Do DTV have a CHAT facility that does not use third party operatives?*You: R U still there???*You: I'll take a screenshot of this excuse for service and escalate it to DTV.*You: John, You are as useful as a chocolate teapot.**He then disappeared without comment!

GetHuman-mickbro did not yet indicate what DirecTV should do to make this right.

How GetHuman-mickbro fixed the problem
Concede to the fact that, unless phoning on *** number (expensively from UK) DV's Customer Service is impenetrable by email and 'chat'.
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

DirecTV

Cancel Account issue
Reported by GetHuman-mickbro
Oct 19th, 2019 - 3 years ago
Fixed
GetHuman-mickbro shared how to fix
Seen by 18 customers so far
Similar issue to 20589 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman-mickbro started working on this issue
Oct 19th, 2019 6:14pm
GetHuman-mickbro confirmed the issue is fixed. Hooray!
Oct 21st, 2019 10:12am
GetHuman-mickbro confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 9:06am