I agreed to service with a sales person, Marcos, at Costco. I signed up for the Direct...

GetHuman3771281's Cancel Account issue with DirecTV from October 2019

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The issue in GetHuman3771281's own words
I agreed to service with a sales person, Marcos, at Costco. I signed up for the Direct TV and Internet and was approved for the $*** Costco card. We explained to Marcos about installation as we can not have holes in the house as we are renting. He assured us that it would be okay. We set up installation for ******** and tech guy came out, he stated he had no choice but to drill holes in the wall or place a pole that will be so long that it would not be able to come out and would stay for good. We can not have either. I called Direct TV that day and cancelled the service, was hung up on * times and two other times, the line was busy. It was a hastle. I was assured the service was cancelled. They then connected me with AT*T to confirm I still wanted internet and they too, confirmed the Direct TV was cancelled. Now, It is not showing cancelled, so I am confused and I am upset that we were assured there wouldn't be an issue with installation, and we were expecting the Costco card, but since we were lied to, we don't get that card.

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I signed up with direct tv via Costco and was lied to from the very start. I call...When we signed up for directv we was told by one of your sales people in KIngman...I canceled my Directv Now when I signed up for regular Directv in my home. Today...I signed up awith DirecTV again over the weekend. When I try to log into the Dire...I left Directv over * years ago. In May **** I called and signed up again for Di...I want to sign up for new tv service and internet with direct tv please help me s...
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DirecTV

Cancel Account issue
Reported by GetHuman3771281
Oct 15th, 2019 - 2 years ago
I have an issue with DirecTV too
Not resolved
Seen by 6 customers so far
Similar issue to 20538 others
0 customers following this

Timeline

GetHuman3771281 started working on this issue
Oct 15th, 2019 8:02pm

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