I have spent ** hours in the last * days on hold being hung up on, switched to another...

GetHuman2584212's customer service issue with DirecTV from March 2019

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The issue in GetHuman2584212's own words
I have spent ** hours in the last * days on hold being hung up on, switched to another department. Explaining my situation over *** times. *I have lived in my house for a year and a half. It all started it simple, they still had my service address as my old address. You would think an easy fix, but no. They have to send a technician out and act like I just moved here to do this. Then because they are sending it a technician, they shut off my service yesterday, because a technician is coming. After * hours on the phone today, not only can they not restore my service, but am telling me the *st technician was cancelled because a *nd technician has to come out. BUT wait it gets better, they haven't even scheduled the *nd technician to come out because they have no time available.*This is at the bottom of what is a very long list of errors that DirecTV had made.

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Customer service issue
Reported by GetHuman2584212
Mar 24th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 15115 others
0 customers following this


GetHuman2584212 started working on this issue
Mar 24th, 2019 4:24pm

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