My bill raised $**.** this month, only to find out a bundle package credit that I had w...

GetHuman2636539's Cancel Account issue with DirecTV from March 2019

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The issue in GetHuman2636539's own words
My bill raised $**.** this month, only to find out a bundle package credit that I had with HughesNet had been discontinued. I was not aware of this prior to receiving the bill. I was under the impression that as long as we had the two services the credit would still want. I simply wanted the $**.** credit back each month but was told that was impossible. I am not scheduled for disconnect due to this simple issue!
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Cancel Account issue
Reported by GetHuman2636539
Mar 29th, 2019 - 6 mons ago
I have an issue with DirecTV too
Seen by 3 customers so far
Similar issue to 15312 others
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Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
GetHuman2636539 started working on this issue
Mar 29th 11:32pm
GetHuman2636539 indicated the issue is not fixed yet.
Mar 31st 10:12pm