Tv remote only works volume, on*off and mute button. I held the mute button and enter b...

GetHuman2264584's customer service issue with DirecTV from February 2019

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The issue in GetHuman2264584's own words
Tv remote only works volume, on*off and mute button. I held the mute button and enter button at the same time. Message popped up saying “ there was a problem setting your remote to work with your recover.” Then gives me the option to select remote setup or cancel. I can not click on either option due to the remote not working.
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DirecTV

Customer service issue
Reported by GetHuman2264584
Feb 22nd, 2019 - 7 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 4 customers so far
Similar issue to 13968 others
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Timeline
GetHuman2264584 started working on this issue
Feb 22nd 1:33am