Tv remote only works volume, on*off and mute button. I held the mute button and enter b...
GetHuman2264584's customer service issue with DirecTV from February 2019
Help with my DirecTV issue
Next: our robot will wait on hold for GetHuman2264584 to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2264584's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman2264584's own words
Tv remote only works volume, on*off and mute button. I held the mute button and enter button at the same time. Message popped up saying “ there was a problem setting your remote to work with your recover.” Then gives me the option to select remote setup or cancel. I can not click on either option due to the remote not working.
GetHuman2264584 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman2264584 fixed the problem
We are waiting for GetHuman2264584 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.