I can't seem to log into my account to cancel my subscription... I'm not even sure what...

GetHuman2224781's customer service issue with DirecTV from February 2019

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Help with my DirecTV issue
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Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman2224781's own words
I can't seem to log into my account to cancel my subscription... I'm not even sure what package I have, but I'm really not happy with it. I would like the cable program that I am paying for to be removed. I really was hoping to get it done via my account, because customer service is always rude and*or hard to understand. Even the guy that came out and installed our cable was unpleasant, and the guy that installed our internet was just short of awful. The man who sold me my TV package was AWESOME. Everyone should try and learn a thing or two from his customer service skills. I would like to cancel my TV*cable, please don't offer me a different package, just cancel it.
GetHuman2224781 did not yet indicate what DirecTV should do to make this right.
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How do I cancel my DirecTV account?How do I detect if there is a service outage on DirecTV?How do I fix my DirecTV download and buffering problems?How do I pay or dispute my DirecTV bill?
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Customer service issue
Reported by GetHuman2224781
Feb 16th, 2019 - 8 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 1 customer so far
Similar issue to 13778 others
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GetHuman2224781 started working on this issue
Feb 16th 11:54pm