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The issue in GetHuman2213787's own words
DTV online billing has failed again to acknowledge my payment via telephone. I paid $***.** by phone Feb. * (confirmation * *********). My bank honored this payment on Feb. *. But my online bill says I still owe you $***.**. My banker says your clerks have previously failed twice to input all ** digits of my bank routing * and my account *, so the bank denied those charges. PLEASE CREDIT MY FEB. * PAYMENT OF $***.**. ISSUE A CREDIT OF $**.** TO MY ACCOUNT. MAKE SURE YOUR TELEPHONE CLERKS KNOW HOW TO INPUT MY COMPLETE BANK ROUTING AND ACCOUNT NUMBERS, WHICH ARE: *********:************.**Kyle Noble, Independence, VA
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