DTV online billing has failed again to acknowledge my payment via telephone. I paid...

GetHuman2213787's customer service issue with DirecTV from February 2019

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The issue in GetHuman2213787's own words
DTV online billing has failed again to acknowledge my payment via telephone. I paid $***.** by phone Feb. * (confirmation * *********). My bank honored this payment on Feb. *. But my online bill says I still owe you $***.**. My banker says your clerks have previously failed twice to input all ** digits of my bank routing * and my account *, so the bank denied those charges. PLEASE CREDIT MY FEB. * PAYMENT OF $***.**. ISSUE A CREDIT OF $**.** TO MY ACCOUNT. MAKE SURE YOUR TELEPHONE CLERKS KNOW HOW TO INPUT MY COMPLETE BANK ROUTING AND ACCOUNT NUMBERS, WHICH ARE: *********:************.**Kyle Noble, Independence, VA
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DirecTV

Customer service issue
Reported by GetHuman2213787
Feb 16th, 2019 - 8 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 4 customers so far
Similar issue to 13739 others
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Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman2213787 started working on this issue
Feb 16th 2:26pm