Represenative prised I would get back my starz and showtime with no added fee. Seems I...

GetHuman2152602's customer service issue with DirecTV from February 2019

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The issue in GetHuman2152602's own words
Represenative prised I would get back my starz and showtime with no added fee. Seems I got starz back with no showtime and extra fee. See transcript***Reference Number: *******************DATE*TIME: ****-**-** **:**:***Your chat transcript:*PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.*AT&T : Hi, I’m AT&T’s automated virtual assistant. How can I help you today?*Me : Why did i lose starz*AT&T :*Hmmm. Could you rephrase your question? Virtual Assistants understand simple questions best.*Me : No more starz tv*AT&T :*Oh no! Visit our Troubleshooting tool to get started on fixing this right away!*Me : **** give me a human*AT&T :*Let me get you to a specialist. Please tell us your first name.*Me : Adam*AT&T :*Thank you. You will now be connected to a specialist for device support.*Ricardo : Thank you for choosing AT&T*Directv. My name is Rick, part of the Directv Technical Support Team. It will be my pleasure to assist you today!*Me : No more starz? Why*Ricardo : Let me check this for you*Ricardo : Before we proceed, May I please get your account number or phone number associated to your account?*Ricardo : I would like to confirm the contact number we have on your account. Will you please provide me with a contact number so that we may reach you via phone or text with information about your AT&T services?*Me : ***********Ricardo : Thank you very much*Ricardo : In this case i see * accounts*Ricardo : can you tell me the zip code please ?*Me : Adam account*Ricardo : Thank you*Me : ******Ricardo : I appreciate it*Me : Thats what a dedicated customer i am and no respect*Ricardo : Let me help you today !*Me : I hope so without transferring me*Ricardo : Not at all*Ricardo : I can handle this*Ricardo : This is the order ID **********A*Ricardo : Done you can check now please*Me : Ok ill check*Ricardo : Thank you very much Adam*Me : No starz or showtime which i had*Ricardo : I already added*Ricardo : In this case your local time is **:**?*Me : *:**pm*Ricardo : I understand*Ricardo : Thank you very much*Ricardo : Allow me * min*Me : I wont get charged more?*Ricardo : In this case you will have them at midnight*Ricardo : No no worries Adam*Me : Both with no extra charge?*Ricardo : Correct Adam*Me : If I don't who do I call tomorrow or what do i do*Ricardo : In this case*Ricardo : you will*Ricardo : But just in case*Ricardo : You can call to the loyalty department, ***-***-****.*Me : Ok thanks*Ricardo : My pleasure to help !*Ricardo : Adam, Are you satisfied with the services that I provided you today?*Me : Yes so far unless no channels*Ricardo : No worries*Ricardo : You will*Ricardo : I got you !*Ricardo : Before you go allow me to tell you that Your satisfaction is very important for us, you can feel free to close this chat window Clicking the X on the right top corner and follow the on screen instructions, It won't take much of your time, I will appreciate it!*Ricardo : Thank you for being the best part of AT&T*Directv, we appreciate your business with us. Once again my name is Rick, have a wonderful rest of your evening, take care!*Me : Thank you
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Customer service issue
Reported by GetHuman2152602
Feb 7th, 2019 - 3 mons ago
I have an issue with DirecTV too
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Seen by 3 customers so far
Similar issue to 13391 others
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GetHuman2152602 started working on this issue
Feb 7th 5:40am