My bosses Direct TV has been an issue for a while and I can't get anyone to fix it. He...
GetHuman2151696's customer service issue with DirecTV from February 2019
Help with my DirecTV issue
Next: our robot will wait on hold for GetHuman2151696 to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2151696's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2151696 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman2151696's own words
My bosses Direct TV has been an issue for a while and I can't get anyone to fix it. He has no access to HBO or BRAVO (randomly) when trying to use the Bravo or HBO apps. The apps say he does not have that channel through his cable provider... but he does. I've talked to customer service reps multiple times who have tried to help me through the issue. They finally said they would send it up the ladder to their bosses and email us detailed instructions on how to address -- never got an email. We're ready to cancel DirectTV because of how difficult it is to get a real person on the phone who can actually assist. Please help!
GetHuman2151696 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman2151696 fixed the problem
We are waiting for GetHuman2151696 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.