My bosses Direct TV has been an issue for a while and I can't get anyone to fix it. He...

GetHuman2151696's customer service issue with DirecTV from February 2019

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Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman2151696's own words
My bosses Direct TV has been an issue for a while and I can't get anyone to fix it. He has no access to HBO or BRAVO (randomly) when trying to use the Bravo or HBO apps. The apps say he does not have that channel through his cable provider... but he does. I've talked to customer service reps multiple times who have tried to help me through the issue. They finally said they would send it up the ladder to their bosses and email us detailed instructions on how to address -- never got an email. We're ready to cancel DirectTV because of how difficult it is to get a real person on the phone who can actually assist. Please help!
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DirecTV

Customer service issue
Reported by GetHuman2151696
Feb 7th, 2019 - 3 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 2 customers so far
Similar issue to 13387 others
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Timeline
GetHuman2151696 started working on this issue
Feb 7th 1:51am