After several weeks of intermittent picture after the installation of the wireless gen...

GetHuman-lermans's customer service issue with DirecTV from January 2019

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The issue in GetHuman-lermans's own words
After several weeks of intermittent picture after the installation of the wireless genie system I finally contacted DirectTV and explained the problem. Picture disappearing for up to * minutes, freezes, pixilations, etc. They confessed there was a known software issue. In order to satisfy their customer they agreed to re-install my original wired system for which there would be no charge. In this way they met their obligation to deliver a consistently watchable picture. Yet in my most recently billing there was a charge for $***covering * replacement receivers.*I have been charged for what should have been a warranty replacement for defective equipment. Reverting to my original system was how DirectTV met their obligation to provide a satisfactory service. I do not wish for this to escalate further but we had an agreement and DirevtTV has violated it.
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DirecTV

Customer service issue
Reported by GetHuman-lermans
Jan 14th, 2019 - 9 mons ago
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GetHuman-lermans started working on this issue
Jan 14th 9:13pm