Acct number ********* passcode *****On April **, **** I ordered internet connection for...

GetHuman-dndagost's customer service issue with DirecTV from January 2019

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The issue in GetHuman-dndagost's own words
Acct number ********* passcode *****On April **, **** I ordered internet connection for daughter’s apartment for May *, ****. I cancelled order on April **, ****, same day as ordered. Installation was never performed. *I was checking my credit card receipts today and there was a charge dated April **, **** from dtv Directtv for $***.**. Since the service was cancelled and never performed I am seeking to have my $***.** refunded. I have proof of payment that can be provided. I have so far spent well over an hour on the phone with multiple Direct TV personnel who have not been able to help me.
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DirecTV

Customer service issue
Reported by GetHuman-dndagost
Jan 7th, 2019 - a mon ago
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GetHuman-dndagost started working on this issue
Jan 7th 9:43pm