I am complaining on behalf of my neighbor, who I referred to getting internet (through...

GetHuman1898476's customer service issue with DirecTV from January 2019

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Help with my DirecTV issue
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The issue in GetHuman1898476's own words
I am complaining on behalf of my neighbor, who I referred to getting internet (through Centyrylink) and Directv in a. bundle package. He has been waiting * months for the bundling to start, and they aren't able to record, rewind programs etc. When we set this up it was supposed get a DVR, so it would include all the above, and now your techs are telling them that's what they paid for. They are paying more for less, then I get. WHY?? So we called your customer service number and were told that could not get the DVR. They have been Directv customers since ****, they should have been upgraded automatically at no additional cost. Instead they are going to call DISH for service. Their phone number is (***) *** ****. Customer name Mahlon Mann, **** Sabal Lane Bowling Green, Fl *****. I would suggest you call them and save a ** year customer, from leaving for the DISH Network.
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Customer service issue
Reported by GetHuman1898476
Jan 4th, 2019 - 4 mons ago
I have an issue with DirecTV too
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Seen by 3 customers so far
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GetHuman1898476 started working on this issue
Jan 4th 8:22pm