I recently purchased a *K HD TV and had DirecTV install a new HD receiver and DVR recei...
GetHuman-gennutld's customer service issue with DirecTV from December 2018
Help with my DirecTV issue
Next: our robot will wait on hold for GetHuman-gennutld to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-gennutld's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gennutld may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman-gennutld's own words
I recently purchased a *K HD TV and had DirecTV install a new HD receiver and DVR received. When I ordered the upgrade I was not given the option decline the DVR. We did not have it before and we do not plan to record anything. The serviceman indicated that there is not a separate piece of equipment if you don't plan to record on the DVR. I also notice a charge for whole-home DVR service. We only use the one TV and never view anything on any other device. **Do we have to have the DVR receiver or can we receive the channels with just the separate HD receiver? We don't watch much TV so we only need to be able to view the shows at their regular viewing times.
GetHuman-gennutld did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-gennutld fixed the problem
We are waiting for GetHuman-gennutld to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.