Okay I have DirecTV now two days ago I can only do it on my telephone and I'm still bei...

GetHuman1671159's customer service issue with DirecTV from December 2018

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Help with my DirecTV issue
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Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1671159's own words
Okay I have DirecTV now two days ago I can only do it on my telephone and I'm still being charged for it so they change my password change the user ID unfortunately I tried both of them and they both don't work I want give him one of those streaming boxes so you guys are issuing but I don't know how to do it check TV for * or * years or longer but I wasn't really good him respect so I I changed it like TV now I thought DirecTV now will be good for me cuz it was so cheap so now I can't get in the phone can't watch nothing I do have a Roku stick so I called the company and the company said they can turn it back on for $** for * years and your company said that's not true they're not supposed to have your app and talk about it to a customer I'm trying to talk to DirecTV I'm just leaving a message I don't have DirecTV I have DirecTV now and I can't get ahold of nobody I don't have a phone number to get ahold of somebody all I know I have no TV now and I have no TV on the phone I go in there and and there's two different passwords there's a user ID and password do not work so what do I do for now so I need to get the Roku stick back on I was told it would be free I don't have to I got it for free when I got it when I signed up through ATT
GetHuman1671159 did not yet indicate what DirecTV should do to make this right.
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Customer service issue
Reported by GetHuman1671159
Dec 2nd, 2018 - 6 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 3 customers so far
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GetHuman1671159 started working on this issue
Dec 2nd, 2018 12:35am