I have been a directv customer since ****. I scheduled an upgrade appointment for my eq...

GetHuman1654339's customer service issue with DirecTV from November 2018

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GetHuman1654339's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mons ago)
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The issue in GetHuman1654339's own words
I have been a directv customer since ****. I scheduled an upgrade appointment for my equipment. The technician never came. I scheduled a second appointment. The technician never came. I scheduled a third appointment. The technician never came. I called DirecTV each time and got no help. The agents I spoke with were pleasant but could not help in any way. I requested a supervisor in the state of Massachusetts but was connected three times to an agent in another country who could not help. I am now ready to switch to Comcast*Xfinity. My DirecTV acc * is ********. My name is Stephen Bernstein. I live in the Boston area. I can no longer deal with a company that has inadequate customer service. Three times no technician came and nobody called or texted. I have lost three days of work.
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DirecTV

Customer service issue
Reported by GetHuman1654339
Nov 29th, 2018 - 9 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 6 customers so far
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Timeline
GetHuman1654339 started working on this issue
Nov 29th, 2018 5:46pm
GetHuman1654339 shared this issue with others over email
Nov 29th, 2018 5:46pm