my installer is here and he has informed me that my original order was not entered corr...

GetHuman1654217's customer service issue with DirecTV from November 2018

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Help with my DirecTV issue
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The issue in GetHuman1654217's own words
my installer is here and he has informed me that my original order was not entered correctly and that the wireless genis (*) were not included on the order and that I will be billed an extra $** for this service change. This is unacceptable. I spent a long time on the phone and discussed this order in detail with the sales rep. It is not my fault that she entered it incorrectly and I should not have to pay that fee. I reviewed my order prior to install and it said * genis so I assumed it was correct. *I formally request that you waive this $** fee...thank you
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Customer service issue
Reported by GetHuman1654217
Nov 29th, 2018 - 9 mons ago
I have an issue with DirecTV too
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Seen by 6 customers so far
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GetHuman1654217 started working on this issue
Nov 29th, 2018 5:29pm