My TV is saying restricted program when when I try to put on Nick Jr along with many ot...

GetHuman1652838's customer service issue with DirecTV from November 2018

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Help with my DirecTV issue
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If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1652838's own words
My TV is saying restricted program when when I try to put on Nick Jr along with many other channels as well. The few channels that do appear have not sound. A message pops up saying the TV doesn't support the protection plan HDMI components to switch them to the video cables to view the program. I haven't change TV's and I was just using last night before bed. I already ran a system test and reset the box. Please help me.
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DirecTV

Customer service issue
Reported by GetHuman1652838
Nov 29th, 2018 - 9 mons ago
I have an issue with DirecTV too
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Seen by 3 customers so far
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Timeline
GetHuman1652838 started working on this issue
Nov 29th, 2018 2:48pm