My TV is saying restricted program when when I try to put on Nick Jr along with many ot...

GetHuman1652838's customer service issue with DirecTV from November 2018

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Help with my DirecTV issue
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The issue in GetHuman1652838's own words
My TV is saying restricted program when when I try to put on Nick Jr along with many other channels as well. The few channels that do appear have not sound. A message pops up saying the TV doesn't support the protection plan HDMI components to switch them to the video cables to view the program. I haven't change TV's and I was just using last night before bed. I already ran a system test and reset the box. Please help me.
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Customer service issue
Reported by GetHuman1652838
Nov 29th, 2018 - 9 mons ago
I have an issue with DirecTV too
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Seen by 3 customers so far
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GetHuman1652838 started working on this issue
Nov 29th, 2018 2:48pm